Author: Vinita Jagannathan

Security in IoT - The flip side of the next big thing in technology

Security in IoT – The flip side of the next big thing in technology

Touted as the revolution that would change the world as we know it, the Internet of Things is a phenomenon that’s been gaining steady mileage over the years. In fact, GE predicts investment in Industrial Internet of Things to top $60 trillion during the next 15 years.

Every business wants to leverage IoT – from manufacturing to utilities, from healthcare to customer electronics. Think predictive maintenance of plant-floor machinery, automatic information transfer from electricity meters to service providers, auto-purchase of supplies such as shampoo by a carwash machine, and many such use cases that would enable businesses to improve user experience.

So much so, that even banks are exploiting IoT. Case in point is Capital One exploring Amazon Alexa, and adding another avenue in its omni-channel strategy. Capital One customers can now just talk to a device connected with Amazon Alexa, and easily learn their account and transaction status. Check out the video:

https://www.youtube.com/watch?v=fxLhhM8RU-o

Source: YouTube

It is easy to predict the question running in your minds now. “My bank account details are with a device, out in the open for hacking and misuse?” Well, sometimes convenience doesn’t come without risks. And while IoT makes our lives easier, it can easily turn them into nightmares.

Weaponization of IoT?

Security in IoT

How secure is the data that these ‘things’ or devices pass among each other?

The truth is, not so safe.

As per a 2014 report by HP, 7 out of 10 IoT devices have security flaws – with an average of 25 vulnerabilities per device.

Today, any attacker worth their salt can hack into an IoT device and manipulate it to act on their orders. Bank account numbers and credentials can be accessed and used to cause fund diversion. Smart electricity meters can be rigged to cause power outages.

And though it may seem far-fetched, pacemaker transmitters can be ‘doctored’ to deliver deadly shocks to patients connected with pacemakers.

While your device control may be taken over and data be stolen, you may also be subjected to denial of service attacks. On October 2016, widespread Distributed Denial of Service (DDoS) attacks were reported in the US, that affected 80 major websites like Amazon, BBC, Twitter, Slack, etc. Thought to be the largest-ever, the attack was caused by a botnet that had injected the Mirai malware, into a number of IoT devices such as printers, IP cameras and even baby monitors. Mirai scanned for IoT devices that had weak factory default setting (hard-coded usernames and passwords), converted them into bots, and then used them to launch DDoS attack.

In another DDoS attack, connected heating devices were hacked, leaving Finnish residents in hazardous sub-zero conditions.

Such events can cause widespread chaos and mayhem among the general public.

Making IoT more secure Security in IoT

Security in IoT  is a key concern that’s hounding the aficionados. The benefits are aplenty, and usher our world into a new era in technology, but at what cost? It is important for businesses and consumers to reflect at the following security aspects of IoT:

  • Device password – The Chinese firm, TP Link had been shipping routers that by default had the last 8 characters of their MAC addresses as the device password, making it easy for attackers to identify MAC address and hack into these devices. A terrible flaw in info security indeed. This vulnerability can be overcome by eliminating such default settings, and regularly updating passwords.
  • Data safety – Businesses are urged to retain data for as short a while as possible and then purge them, akin to shredding information when no longer required.
  • Provide security patches – In a rush to take the product to market, manufacturers often disregard the need for security in devices. Manufacturers should release security upgrades and inform their customers to install these to tighten security.
  • Implement security standards – The international community is coming together to create IoT security standards to adhere to, and to prevent cyber attacks. There are many associations that are working towards this. Manufacturers should consciously adopt a security first approach and uphold these standards.

While making IoT completely infallible is a difficult goal, it is definitely important to aspire for and ensure security in IoT. Vulnerabilities will exist, but at the end of the day, stakeholders need to work together to make IoT more secure in the coming future, where the world will be populated with around 50 million connected devices. And that’s a battle of a totally different magnitude, for which we aren’t currently equipped.

Reimagining customer experience in retail

Re-imagining Customer Experience in Retail

The recently concluded World Retail Congress saw the who’s who of the tech and retail worlds gathering at Dubai, to discuss the changing retail landscape. This year’s theme was reflective of the current mood of the market – Re-imagining the customer experience in retail.

The modern customer has multiple options to choose from and if they don’t like the experience, they don’t mind shifting elsewhere, even if it means paying more. The days of deep discounting are done, and the era of experience has taken over.  In fact, it is predicted that customer experience will overtake price and product as a differentiator by 2020.

Now who really is this modern-day customer?

This segment consists of the Gen Y and Gen Z (those born after 1995) who do an online analysis and peer-group discussion even before entering the retail outlet. These mobile-savvy, social media enthusiasts expect stores to present ‘one voice’ across communication channels – outlets, web stores, Facebook, Twitter, etc.

By 2020, Gen Z will be the largest group of customers worldwide, making up 40% of the US, Europe and BRIC countries, as per Fitch. Gen Z will be big on using technology to achieve their shopping goals, goals that are both tangible (product) and intangible (experience).

We can safely conclude that the modern customer poses an interesting challenge to retailers. And the battle cry to tackle this is – #GoPhygital.

Imagine a world of:

  • Ordering groceries online during lunch from work and picking up the order from a convenient location, while driving home?
  • Or entering a mall, and having all the promo offers information come right into your phone via proximity engagement technology?
  • Or in-store shopping assistance via endless aisle? Order today, get it delivered at home/place of convenience when product is back in stock.

The possibilities are endless. And retailers are transcending channels, riding on the technological capabilities.

Who are the customer experience trendsetters in retail?

Amazon has conceived the futuristic Amazon Go store, where checkout has been eliminated. It’s just walk in, grab stuff and walk out! Watch this.

Source: Amazon

Now’s that some amazing customer experience made possible by digital technology!

Another biggie that is literally turning heads is Alibaba’s ‘pay with a nod‘. Alibaba is building the VR Pay technology for people who use virtual reality devices to shop on virtual reality shopping malls.

Going by these developments, it seems for sure that retail will be encountering marked transformations in days to come.


Reimagine and actualize exceptional customer experience in retail, with AgilizTech’s innovative digital solutions.

 

Small Enterprise Business Awards

AgilizTech Bags Top Honors at the Small Enterprise Business Awards 2016

On a pleasant February evening, around 200 guests were gathered at Vivanta by Taj, Bangalore. The air was rife with excitement and fervor, as entrepreneurs across the nation gathered to commemorate and recognize exceptional performances and celebrate the indomitable entrepreneurial spirit. It was the 2016 edition of the Small Enterprise Business Awards, organized by Aspire Media, on 15 Feb.

And we at AgilizTech are very proud to share that we won not one, but two awards! That’s right, AgilizTech was proclaimed the Winner in the Best SME – Technology and Runner-up in the Best SME – Services categories, at the gala event.

Small Enterprise Business Awards

The AgilizTech team, represented by Sujeeth Shetty, Karan Singh and Shyamraj Sampath, accepting the award

As the knowledge partner of the event, KPMG India shortlisted entries after a rigorous nominations review process. The Small Enterprise Business Awards winners were adjudged based on a selection criteria consisting of Growth Performance, Financial Strength, Innovation, People Capital, International Outlook, Corporate Governance and CSR Initiatives.

Small Enterprise Business Awards

AgilizTech family with the awards

It was indeed a glorious moment for all Agilians, as our business excellence and growth was recognized and commended by an elite jury – an eclectic mix of startup experts, academic researchers and the who’s who of India Inc.

We thank all our customers, vendors and well-wishers who have showered us with support throughout this journey. This is just the beginning and we are sure that with our hard work and perseverance, there will be many more milestones to be celebrated.

NDTV Profit covered the event, so don’t miss out the excitement, to be telecast on Saturday 11th March 9 am, with repeat telecast on Sunday 12th March 3 pm.

As always, stay tuned to our social media handles for more exciting news from AgilizTech!

AgilizTech featured in Insight Success's 10 Most Valuable IT Solution Provider Companies list

AgilizTech among 10 Most Valuable IT Solution Provider Companies

It is with immense pleasure that we announce that, AgilizTech has been showcased in Insight Success’ list of ‘The 10 Most Valuable IT Solution Provider Companies’. Also, we have been featured in the December 2016 issue of the magazine, with an incisive write-up on our journey so far. You can read more about it here – http://www.insightssuccess.com/agiliztech-agile-superior-quality-provider-bespoke-services/

Insight Success is a leading global business magazine for enterprises, focusing distinctively on emerging as well as leading fastest growing companies. It highlights stories of organizations employing unique ways to deliver effective and collaborative solutions to customers.

We are proud of our team, as this achievement would not have been possible without their hard work, fortitude and untiring support. Our many thanks to our clients and well-wishers, who have encouraged and aided us on our journey.

2016 has been a landmark year for us. And as we begin the new year on such a positive note, we look forward to promising and exciting times ahead!

AgilizTech says Merry Christmas!

AgilizTech wishes everyone a Merry Christmas!

Christmas comes but once a year.

And when it comes, it spreads boundless joy and cheer!

In this loveliest and happiest of seasons, may you find many reasons to celebrate.

The AgilizTech family wishes everyone a very Merry Christmas!

 

AgilizTech Annual Meet 2016: A day to ponder, rejoice and cherish!

On 20 Oct 2016, the AgilizTech family regrouped to celebrate the AgilizTech Annual Meet 2016 with great pomp and zeal.

The event held at Nandhana Grand, Koramangala, Bangalore, was attended by the extended family of AgilizTech – its beloved Bangalore employees, proud family members and the indispensable remote team from Chennai. The event was presided over by distinguished Chief Guests – Ganthi MathiNathan, Sumatipal Kotangale, Sundara Rajan and Venkata Subramanian.

Chief Guests (from Left to Right): Ganthi MathiNathan, Sumatipal Kotangale, Sundara Rajan, and Venkata Subramanian

Chief Guests (from Left to Right): Ganthi MathiNathan, Sumatipal Kotangale, Sundara Rajan, and Venkata Subramanian

CEO’s Keynote Address

Mr Ganesh, MD & CEO, AgilizTech, addresses the gathering

Mr Ganesh, MD & CEO, AgilizTech, addresses the gathering

Firstly, Mr Ganesh Babu, the MD & CEO of AgilizTech delivered his keynote address. He spoke about the company’s roots, its rapid growth, the status quo and the roadmap for the future. He was all praises for his employees and lauded and recognized their contribution to the development of AgilizTech.

Also, he unveiled the Company’s new branding and explained the significance of the new logo.

AgilizTech's new logo

AgilizTech’s new logo

Green to represent fresh thoughts, blue to represent trust, the arrows to mark continuous agility and progress, the interlinked chevrons to indicate collaboration, stability and a 360 degree approach.

The key message, that is, the DNA of the firm was noted to be “I Am You”, in which, the company recognizes itself as one with the customer. The CEO also said that, every employee should imbibe this message and implement it in their day-to-day activities, whether it be meeting a client, discussing with a team member, in conjunction with the company and with the society. The re-branding will be realized in November.

According to Mr Ganesh, the next steps to be taken by the firm to reach new heights  is to focus on stability, improvement and organic growth. The dapper, new look received praises from all quarters.

The Chief Guests too, noted the company’s progress and offered tips and invaluable advice on how to stay on the pursuit of excellence to grow and prosper.

Talents no more latent

AgilizTech got talent!

AgilizTech got talent!

Next was the talent show organized by the employees. The hidden talents of the firm were out in the limelight as singers, Meghana, Deep and Pooja dazzled the audience with their vocal skills. Not to be left behind, the skit team, consisting of Karan, Gurukiran, Aditya and Nikitha, put up a spirited and humorous performance and left the audience in splits.

Click here to view the entire album on Facebook.

And the Award goes to…

Next on the cards were the awards! AgilizTech honored the contributions of all its employees with awards and certificates. The function was full of reminiscing memories and acknowledging the hard work and efforts put in by all the employees. The family members of employees, too, were called on the dais to receive the awards and share the joy and pride.

Click here to view the entire album on Facebook.

Off to WonderLa!

In the second half of the day, the team visited WonderLa, the amusement park at the outskirts of Bangalore. The day was spent on thrilling land and water rides, having loads of fun and making beautiful memories to cherish and rejoice.

The employees have a splash at WonderLa!

The employees have a splash at WonderLa!

Click here to view the entire album on Facebook.

All-in-all, the AgilizTech Annual Meet 2016 was a grand success. It was a fruitful and fun-filled day for AgilizTech as it took another step towards the path of growth and development.

Dear employees, let’s grab the cleaning supplies, it’s Ayudha Pooja!

Perhaps, in Indian mythology monkey business means a good thing. The vanar sena played an active role and helped Rama defeat Ravana, and add yet another holiday to the Indian calendar – Vijayadashami / Ayudha Pooja, celebrating the triumph of good over evil.

Actually, monkey business means time-wasting activity. One of the biggest reasons of time-wastage at work is workplace clutter, which also affects productivity.

We are unable to locate important papers, critical files and vital emails on time. Add the dust and grime, our work atmosphere is clogging our brains! So how do we ensure that productivity triumphs over clutter? Simple. While we tidy our houses for Ayudha Pooja this year, let’s spruce up our office too!

Workstation


We reside here for around 7-8 hours every day. And on most days our desks look like bomb sites! Scattered papers, month-old sticky notes, long-forgotten whiteboard markings, the odd knick-knacks and the half-drunk coffee cup.

“If a cluttered desk signs a cluttered mind, of what, then, is an empty desk a sign?”

Einstein’s question is food for thought indeed. Well, HERE’s WHAT NOT to do!

via GIPHY

Here are some Dos:

  • Invest in a binder where you can store loose paper
  • Ensure that sticky notes are routinely discarded.
  • Use ‘To Dos’ in Outlook and track tasks efficiently.
  • Wipe photos, whiteboard and other knick-knacks
Let’s create our own quote! – “A clean, well-organized desk is a sign, of a planned and orderly mind.”

Hardware

dirty-system

The once sleek, shiny laptop is now covered in grime. The squeaky clean mouse is greasy. The yummy evening snacks of masala vada and samosa had to cause some casualties.

Dos:

  • Use a laptop cleaning kit to banish the dust and get the sparkle back on your laptop.
  • Avoid eating while using laptop, as crumbs get stuck between the keys and on the mouse.

 

Gadgets are every techie’s pride and joy. Let’s maintain them properly so that they serve us well.

 Email & Files

Often we click the file download button multiple times – sometimes out of frustration, sometimes by mistake. Result? Your Downloads folder is a nightmare! It is like Harry Potter’s doubling curse come to life!

Dos:

  • As soon as you download a file, assign it a place on your system. Create an appropriately-named folder and paste it there. This is mandatory when the file is visual or audio. Text-oriented files can be searched easily, but the other categories would require intensive efforts.
  • Periodically clean up the Temp files. Temp files mean just that, temporary. Don’t let them become a permanent guest on your system.
  • Allocate time for system cleanup. Ruthlessly delete old and unnecessary files. If you have a copy on the cloud, even better, as you have backup. Remember. Your mantra is – Sift. Delete. Repeat.
  • Put Outlook to good use and get on top of your overflowing inbox. Use Rules wisely to ensure proper categorization of your mails.
  • Unsubscribe from unwanted newsletters and mails! And if you absolutely need those, then try unroll.me

In the end, Work is worship. And we need to sharpen our work tools too. This year, let’s carry the spirit of Ayudha Pooja to our workspaces, and invoke the blessings of the divine.

Happy Vijayadashami everyone!

AgilizTech harnesses Neo4j technology for safer Social Media experience

Social Media has taken the world by storm, with around 2.3 billion active users. Facebook, the social media giant, alone witnesses a steady traffic of 1.09 billion users every single day! But did you know that out of these, a whopping 83 million are fake profiles?

While some of these fake accounts are used by crafty businesses for their marketing gimmicks, others use them for ‘special’ purposes. Many of us have been contacted through ‘Chats’ and ‘Pokes’ by at least one of these fake strangers. And sometimes these interactions morph into something serious. We are not talking about the social media love affairs that are glamourized by Bollywood. It is time to have a look at the darker side.

The Darker Side of Social Media
In this video, Coby Persin conducts social experiments using fake Facebook accounts on tweens and teenagers. Watch the victims throw caution to the winds, and meet strangers in unsupervised conditions! An instance closer home. A few months ago, Kusum Singal, 30, was found murdered at her flat in Bangalore. The culprit was her social media ‘buddy’, a man she befriended online and invited home. The man visited her, demanded money and when couldn’t have it, killed Kusum and robbed her house.

What is it that makes us believe in total strangers? What makes us invite such dangers into the sanctuary that is our home? A spirit of spontaneity and adventure maybe, which boomerangs on the unsuspecting. Can we do something to filter out this menace that lurks in our social accounts?

The answer is yes.

Predicting Social Personalities
We at AgilizTech proposed a way to sift out the fakes from the genuine. At Neo4j GraphGist’s Winter Challenge, our team (consisting of Shyamraj Sampath and Prabhu Raam) presented a unique resolution, using the Neo4j technology. A solution that allows behavioral pattern analysis of social media accounts. If an account displays suspicious characteristics (as depicted in the picture), it is brought under the scanner.

Identifying Predatory Tendencoes

Source: Creative Commons

Once the analysis is complete, a score is awarded to the profile, thus divulging the ‘friend’s’ real intentions. If the score is high, this fake profile is flagged and the concerned authorities are notified with a request to monitor and take suitable action. The idea received accolades from the panel of judges and was touted as a creative response.
You can learn more about this solution at the GraphGist site. The predatory tendency identification model is an evolving one, and there is definite scope for improvement. As new characteristics are uncovered every day, the model gets strengthened, thus tightening the hold over online predators. We are open to suggestions from the good Samaritans online and value contributions to make social media safer.

While social media gives us some great moments, it is vital to tread with caution. After all, ‘All that glitters is not gold’.

What do you think are some measures that can prevent such social media frauds?  We would like to hear from you in the Comments section.

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