EXPANDING TELECOM HORIZONS
The advent of internet and the booming smartphone demand has revolutionized the Telecom sector. Industry players are heavily investing in infrastructural support and digitization of operations.
Consumers around the world navigate their everyday lives using their smartphones. This gives the telecom sector – be it carriers or sub-sectors such as wireless/broadband carriers, network equipment and device manufacturers a massive opportunity. And with this opportunity comes the need of end-to-end digitization of how telecom operates.
Rapidly falling ARPU due to Customer churn is a recurring problem in telecom.
Using Analytics, telecom operators can build predictive models and via CRM implement marketing strategies to retain customers and improve customer life time value.
Chatbots are programs that interact with customers via voice or text. Since 2016, chatbots are being used by businesses all around the world for enhanced customer experience.
AgilizTech creates virtual assistants and dialog agents that create a self-service experience that customers adore to work with and deliver desired business outcomes.