Lead and Opportunity Turn Around Time (TAT) in Creatio (formerly bpm’online)

Problem Statement

At every lead/opportunity stage only the ‘start date’ and ‘end date’ could be captured in Creatio, but not the average time spent on each stage. As a lead progresses in different stages, it is important to know the time spent in each stage.

Solution

Lead and Opportunity turn around time (TAT) template was created which allows the sales team to view the time spent at each lead and opportunity stage, and also see the average TAT across all the active leads and opportunities in the CRM. The template makes use of the ‘start’ and ‘due’ dates captured in Creatio for each lead/opportunity stage changes to compute TAT in hours and days for that stage. An overall dashboard will display the average TAT across all active leads/opportunities. A daily job will keep on updating the TAT for leads & opportunities that are lying open in any intermediate stage.

In this blog, learn the guidelines on how to use the Lead and Opportunity TAT template.

Guide For Using The Template

Install the template from Creatio marketplace <https://marketplace.creatio.com/template/lead-and-opportunity-tat-dashboard>.

Lead Stage Turn Around Time (TAT)

Individual lead’s stage wise TAT

After installing the template, in lead section, in ‘history’ tab, to the ‘stages’ detail, add two new columns say ‘TAT Hrs’ and ‘TAT Days’. These fields will display the TAT in Days and in Hours for each stage based on the ‘start’ and ‘due’ dates.

Figure 1:

lead and opportunity tat

 

Average lead TAT
A new tab called ‘Lead TAT’ will be added in the lead section dashboard. Two bar charts are added to display average lead TAT in hours and in days, at each stage across all active leads. If you need to view the average TAT across different customer needs/verticals, please copy the dashboard and put necessary filters.

Creatio
Opportunity Stage TAT

Individual opportunity stage wise TAT
In the opportunity section, in the ‘opportunity history’ tab, to the ‘stages’ detail, add two new columns say ‘TAT Hrs’ and ‘TAT Days’. These fields will display the TAT in Days and in Hours for each stage based on the ‘start’ and ‘end’ dates.

Creatio
Average Opportunity TAT
The dashboard tab ‘Opportunity TAT’ in opportunity section will display the average TAT across all opportunities.

lead opportunity TAT
Daily Job
Daily job is setup which will run at 4.00 AM GMT to update the TAT against leads and opportunities that are lying in same intermediate stage for the whole day.

Say if an opportunity is in ‘proposal’ stage for the whole day and not being moved, the TAT will be updated by next day morning 4.00AM. If the next day also the opportunity lies in the same stage, the next run of the job will keep adding the TAT days against ‘proposal’ stage for that opportunity. Finally when the stage is advanced, actual TAT will be updated.
Additional addon to enhance dashboard
The average plots might show more than 2 decimal digits initially. Please install ‘custom chart options’ add on from the Creatio marketplace (https://marketplace.bpmonline.com/app/chart-custom-options-bpmonline) and insert the below JSON to make the data points in the chart rounded to 2 digits. Additionally, if you need to display “hrs” or “days” along with the value, please add the appropriate string.

“JSON:”: {
“plotOptions”: {
“bar”: {
“dataLabels”: {Creatio
“enabled”: true,
“format””: “{point.y:,.2f} Hrs”,
“style”: {
“fontWeight”: 500                                 
}
}
}
},
}

Benefits of this template
This template helps managers to monitor the turn around time (TAT) at each stage and also overall average TAT stagewise for opportunities as well as for leads. The dashboard will help the top management to identify the bottlenecks and take necessary steps to enhance the process accordingly. The sales team can improve their efficiency and productivity as they will be able to know how much time they are spending in each stage.

AgilizTech, trusted partner for Creatio does customization for them. To know more on how we do customization for a business as per their requirements visit our blog.

Top 5 benefits of Low-Code platform

About low code

According to Gartner, “By 2020, at least 50 percent of all new business applications will be created with high-productivity tool sets, such as low-code and no-code application development platforms.” Low-code is a unique approach to build business applications quickly with minimal hand-coding.  So, compared to traditional app development, with the low-code platform developers can easily develop applications that are intuitive with drag and drop interfaces and integrations. Low-code is emerging as a fundamental and effective strategy to accelerate application delivery supporting the ongoing digital transformation.

Top 5 benefits of low-code

Low-code technology is quickly gaining momentum and many organizations are adopting it to build apps and processes seamlessly. The top 5 benefits of the low-code platform are:

  • Accelerate app development

With low-code, several capabilities like the visual models and drag and drop functionalities help in building apps faster with a pre-built user interface. Most importantly, apps can be deployed at once across all devices.

  • Users can build apps easily

The purpose of low-code technology is to bridge the gap between IT and non-IT developers. The term ‘citizen developers’ came into existence with low-code, wherein users can create simple business applications with little technical know-how.

  • Enhances customer experience

The low code platform automates several operations that are crucial to customer experience. The agility in the development of apps, strong business process features helps in building better apps improving the customer experience.

  •  Built-in governance

The low-code platform has automated governance capabilities that are administered and monitored by the organization’s professional IT team. So when the users can develop apps as per the organizational requirements, it cannot be deployed without the final approval of the IT department.

  • Importance of AI in low-code

AI being an integral part of low-code, multi-channel capabilities like web and mobile apps can be built which makes it easier for businesses and clients to interact. The presence of intuitive chatbots and live call centers in the apps helps in effectively meet customer requirements.

 

How to choose the right low code platform?

It’s important to do your research to choose the right platform. Listed below are a few points on what needs to be done to select your choice of low-code platform:

  • Ascertain requirements representing the key areas and functions of your organization
  • Put forward your requirements to the platform keeping in mind your objectives
  • Determine the features of the platform
  • Do a thorough market research using analysts report like Forrester and Gartner
  • Shortlist the potential vendor based on how they address your requirements and challenges
  • Select a platform offering the best overall value to your organization.

 

Creatio’s low code platform

Creatio (formerly bpm’online) is a low-code, process automation and CRM company that envisions a future where “everyone is a developer.” With simple developer tools, users can quickly deliver and make changes to business apps without in-depth technical know-how.

 

low-code

Major features of Creatio’s low-code technology are:

  • Out of the box solutions, templates, connectors to accelerate customization and development
  • BPM tools that enable users effectively design, execute and optimize business processes
  • Visual analytics tools help detect problems and optimize processes
  • Machine learning and AI tools to automate multiple operations
  • Out-of-the-box dashboards that enable monitoring business operations in real-time
  • Powerful capabilities for full-cycle data management
  • Tools to customize mobile apps quickly and easily

 

Hence, low-code will be the future strategy as it is an advanced platform that reduces the complexity of building apps and helps organizations to be agile and respond to the changing business conditions in the digital world.

To understand more about this platform and how it can be effectively used for accelerating your business growth, AgilizTech Software Services, a leading partner for Creatio can help you out.

Bpm’online announced the brand-new name Creatio in the sky

AgilizTech, valued partner for Creatio (formerly bpm’online) congratulates them for the new name Creatio.”

 

Bengaluru, Karnataka – 25-11-2019: As a valued partner, AgilizTech is delighted that bpm’online has re branded to Creatio which perfectly represents the company’s vision for helping the community of its customers and partners to create powerful and unique solutions effortlessly on the Creatio platform.

Creatio is a unified platform to accelerate marketing, sales, service and offers out-of-the-box solutions, templates and applications on the marketplace to accelerate productivity and extend platform functionality.

The new name reinforces the strong belief of creating a world where any business idea can be automated in minutes. Though the name has changed, the company strategy, products and team remain the same.

The Creatio team took to the sky to celebrate the name change event. 160 employees along with the CEO announced the name in an unusual way by skydiving and celebrated with grandeur. Though it was a first time experience for the employees, all of them volunteered to participate.

According to Katherine Kostereva; CEO and Managing Partner at Creatio: Since our initial launch as bpm’online, our company, platform, and our global reach have changed a lot. We wanted a name that better reflected what our platform is about, and how our clients perceive our company and its products. Our new name, Creatio, emphasizes the many powerful solutions that have been created using our platform, and it clearly communicates our vision of allowing anyone to become a developer.

According to Sujeeth Shetty; VP of Business Development at AgilizTech: Creatio perfectly embodies the goal of the company, which is to let customers create solutions for their business acceleration.

 

About Creatio

Creatio (formerly bpm’online) is a leading low-code, process automation, and CRM company. It has been highly recognized as a market leader by key industry analysts. Creatio’s intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of Creatio is to help companies ACCELERATE!

For more information, please visit www.creatio.com

 

About AgilizTech

AgilizTech Software Services Pvt. Ltd. are global IT specialists delivering solutions and services that empowers customers to transform and prepare their organizations for the digital future. We embrace an agile and collaborative approach in creating customized solutions across the digital value chain. We cater to various industries which includes Healthcare, Manufacturing, Retail, Telecom and more.

To know more visit http://agiliztech.com/