91% of businesses with 10 or more employees now use CRM software. (Source: CRM Magazine) In today’s competitive world, CRM is an excellent and imperative solution for organizations to automate their process as it is easier to implement, cost-effective, flexible in deployment, boost business agility, improve customer experience and be in par with competitors.
But the most important factor about a CRM will be the ease of operating it. Today, AI is a key driving force in improving CRM software in terms of usability. The transformation of CRM software enabled with AI has automated various processes like sales forecasting, email personalization, lead management, performance management, customer service, and even voice assistants. This has helped in analyzing the customers better and improve customer experience.
Hence, an excellent CRM is one that empowers customers and teams to globally collaborate, share information, deliver superior services and improve overall productivity.
Creatio has emerged as one of the leading CRM software offering a blend of intelligent BPM capabilities with CRM features. Creatio CRM is a unified and agile platform that accelerates sales, marketing, service, and operations.
Why use Creatio CRM?
- Sales, marketing, and service can be deployed together on a single platform or as a single product
- Out of the box solutions and processes to enhance the CRM implementation with other applications
- Cost-effective CRM software
- Complete customer information enables personalized customer experience which boosts customer loyalty and sales
- Powerful low code platform accelerates business transformation
- It can be operated either in a cloud environment or on-premise.
Important features of Creatio
Creatio with its user-friendly and customizable features helps businesses big or small manage their processes driving excellent customer experience. Important features of Creatio include:
- 360-degree customer view for better customer experience
- Powerful business process management system
- Extensive collaboration tools to manage communication with clients and between team members
- Lead management tools to capture, track and qualify leads
- Complete management of opportunity right from tracking the history of their interactions
- Simplifying working with documentation
- Mobile CRM solutions
- Modern analytical tools to track important indicators
- Manage daily tasks and activities with contact centre
- Manage and track cases
- Information on products and service can be stored in the unified database
Creatio provides three integrated products, Marketing Creatio, Sales Creatio, and Services Creatio to accelerate the growth of the organizations.
Is a powerful marketing automation software providing out of the box processes and efficient tools for lead generation and effective communication.
Uses the best practices and pre-defined processes for organizations to accelerate their entire sales cycle from lead to repeat sales. It also offers excellent technology for companies to effectively manage every stage of the customer interaction.
Is an application that can be set up as a cloud solution or on-site based on customer needs. It helps organizations big or small to manage omni channel or multiple communication.
In this digitally evolving world, companies need to quickly adapt to the transformation and Creatio help in alining the data, processes and teams, enabling organizations to accelerate growth and connect with digital native customers.
AgilizTech has successfully provided unique CRM solutions for various clients that helped them in improving the lead generation, marketing strategy and enhance the customer experience.
If you would like to know more about how our customers have benefitted from Creatio products and services you can attend and join us for the Accelerate event to be held in Dubai on the 25th of November 2019. In this event, you can learn all about the latest technology trends, innovative BPM and CRM solutions, interact and connect with top industry experts.